Privacy Policy

1. Introduction

Welcome to RevBoostApp ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our newsletter
• Contact us for support
• Participate in surveys or promotions
• Use our review management services

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Business information (business name, industry, location)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Communication preferences

2.2 Customer Review Data

When you use our review management services, we collect:

• Customer feedback and ratings submitted through our platform
• Customer contact information (when provided voluntarily)
• Review platform data (Google, Yelp, etc.) that you authorize us to access
• QR code scan data and analytics

2.3 Automatically Collected Information

We automatically collect certain information when you visit our website or use our services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Provide, operate, and maintain our review management services
• Process and manage customer reviews and feedback
• Generate QR codes and manage review campaigns
• Provide analytics and reporting on review performance

3.2 Account Management

• Create and manage user accounts
• Process payments and billing
• Provide customer support and technical assistance
• Send important account notifications and updates

3.3 Communication

• Respond to inquiries and provide customer support
• Send newsletters and marketing communications (with your consent)
• Notify you about service updates, new features, or policy changes

3.4 Improvement and Analytics

• Analyze usage patterns to improve our services
• Conduct research and development for new features
• Monitor and analyze trends and user behavior
• Ensure security and prevent fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (Stripe, PayPal)
• Cloud hosting providers (AWS, Google Cloud)
• Email service providers
• Analytics providers
• Customer support platforms

4.2 Review Platforms

With your explicit consent, we may share positive customer reviews with third-party review platforms such as Google, Yelp, TripAdvisor, and Facebook to help improve your online reputation.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government investigations
• Requests from law enforcement agencies
• Protection of our rights, property, or safety

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Secure data centers and infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Account Information: Retained while your account is active and for 3 years after account closure
• Review Data: Retained for the duration of your service agreement and up to 2 years thereafter
• Payment Information: Retained as required by law and for fraud prevention (typically 7 years)
• Marketing Data: Retained until you unsubscribe or request deletion

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

7.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your account information and preferences

7.3 Deletion

• Request deletion of your personal information
• Close your account and remove associated data

7.4 Marketing Communications

• Opt-out of marketing emails and newsletters
• Manage communication preferences in your account settings

7.5 Data Processing

• Object to certain types of data processing
• Restrict processing in specific circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

9. Third-Party Links and Services

Our website and services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

13. European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights mentioned in Section 7 above. Our legal basis for processing your information includes:

• Consent (for marketing communications)
• Contract performance (to provide our services)
• Legitimate interests (for analytics and service improvement)
• Legal obligations (for compliance requirements)

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Providing notice through our services

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.